"Fine product / stable quality," not from the staff the spirit of being highly responsible for the organization, but from the staff of highly specialized / professional's "ability."
"Efficiency" for the importance of organization and management of modern enterprises, is self-evident; However, the organization of modern enterprises, "efficiency" really come from? But because of awareness and understanding, and arrive at different, even opposite conclusions.
We need to know common sense is one of management: "efficiency" What is it? ---- In fact, the early Enterprise Management "efficiency view", is confined to the financial point of view, the investment return on the narrow concept, it is at the same time / homogeneous / environment with the amount of input-output ratio Therefore, it is one or a set of contrast / measurable / quantifiable scientific and rigorous financial "digital." However, modern business organizations "efficiency" concept, its meaning will have to much richer, it has already gone beyond the pure financial basis, but into a vast and rich external customers competitive level; in today's market, full competition, consumers increasingly critical situation, the traditional input-output type of the efficiency of enterprises, often means that the backlog of inventory in production, so the modern enterprise management of "modern performance" replace the "traditional efficiency", namely: traditional / face within the organization / cost efficiency of the competition, so that in the modern / outside the organization-oriented / performance competition for customers.
"Efficiency" reason for the modern business organization and management will be an eternal theme, because the open / fair / just the emergence of the modern competitive market, more accurately, is fully rational market competition, gradually eliminating the resources, monopoly rights and so on non-market competition, thus making the "efficient competition" gradually emerged from the shadows ---- If a right or a monopoly, can bring 100% of profits, businesses will not be painstaking, laborious trouble of efficiency for the so-called work, efficiency, lost its value and meaning of existence, so right for a monopoly, and monopoly is always inefficient. Therefore, it is fair competition, competition brings efficiency, in fact, Western companies often arise such as organization and management staff reductions were, flow out, structure, management innovation, etc. phenomenon, its essence is precisely because the external market competition within the organization brought competition, internal competition organized for the sole purpose is to get business efficiency.
In fact, in the East and West each of two different circulating the story, let us see both the management and efficiency of basic knowledge, what there is a huge difference.
In the West, an economics of widespread fable "I, Pencil", the "I, Pencil, is a complex combination of many miracles: the tree / zinc / copper / graphite, etc. Tens of thousands of people involved pencil in the process of production, however, no one is because they want a pencil and shop and go to the family on. These people live in different places, speaking different languages, and may even hate each other, however, all these differences did not prevent them to produce a pencil. " In this classic fable of economics, the invisible meaning Westerners the basic knowledge for management: Why you do not know what you're working, because there is an "invisible hand" of regulation in secret, each individual "self-interest" of hard work, then the "altruism" of the results will appear; you do not have the tenacity of persistently steered naive, because if there is no division of labor and cooperation, the positive contribution you personally in any case the work style, can not produce a pencil only.
However, a household name in China, the story, "Yu Gong", was expressed by the different understanding of another - a bit on the more ancient seventies, face mountain door of the "Foolish Old Man" because the mountain was blocked in front of the , his family decided to dig up the mountains. Called "Wise Old Man" and laughed at his stupid old people: According to your last days of the spare capacity and orphans Ruzi, do long to not move the mountain hairs. Yu Gong sighed: If your intelligence is not the weak sub-widow wife, my son died there after, his son and grandchildren, Sun has had children, sons and grandsons, generation after generation chiselling, need to worry that my children will not be leveled - in This classic Chinese fable story, there is added reason "wisdom (wise old man)", became subject to ridicule the small smart; and unjustifiable "foolish (Foolish Old Man)", has been much appreciated, obviously, this fable The metaphor is that the Chinese people think that ways and means to achieve goals is persistently steered from the spirit of power, but not a rational division of scientific collaboration.
Obviously, this is the achievement of organizational "goals / efficiency" means the management of different knowledge - "self-interest / division of labor" is the original Western business management efficiency of the source; and "altruism / sacrifice" is the fundamental organizational efficiency of traditional Chinese of sources.
Here, we can very sorry, and unflinchingly, and harsh to say - the Chinese concept of efficiency has never been, do not even know the efficiency of the mass? ! There is a misunderstanding: There is no equivalent to not achieve efficiency and organizational goals, the Chinese people can build from man-made miracle, "Great Wall", but it is not efficient "human wave tactics."
In fact, efficiency means "number", there is no sense of strict and accurate figures, but also the efficiency of consciousness does not exist; the number of contempt or even disdain, is the common problem of traditional types of organizational management, therefore, vague, and Mao guesses the type of measurement goals, it became obvious that the habit of the Chinese management organizations. In this lack of "digital" the bad habit of consciousness, the "strength in numbers" was granted as to achieve the efficiency that can be the right way; the same time, no doubt convinced that "people Tai Shan shift" created it results in the so-called Chinese-style organizational efficiency.
Today we know the fact is: in the absence of rational / full / open and fair competition in the market environment, "efficiency" became worthless - which is precisely the traditional business / organization, lack of basic knowledge of the efficiency of The essential reason.
Efficiency only in the rules completely full market competition, will stand out; if missing an open / fair / impartial rational market rules, even with efficient management of the value of the contribution is immeasurable. Popular to say that you play with their own, do not speak the cost, do not speak of time, the result will one day achieve. However, once competitors emerged, slowly-style work was over, did not pass the efficiency of death has become - there must exist a pre-condition, namely: competition between enterprises, must be built on the whole society to follow market rules; only in this situation, competition among enterprises, will become effective competition. Modern enterprise market competition, it is like two high-speed train - the competition between them, never occurred in the two intersecting tracks, who is the stronger the ability to satisfy customers, who range from the client closer, Who is the winner of the final market.
However, the traditional Chinese commercial competition, but there is no rule as grassland running boisterous horse - the competition between them is not in the rules of orderly runway, but the direct face to face fierce collision. In the Chinese tradition of non-rational / non-competitive conditions in the rules, the trickery in power, authority prevailed, even sinister to trip legs, dismounted units, all in the competition came in handy, the most important reason is that traditional Chinese society is lack of competition in non-rational rules of society. In fact, the lack of non-traditional rational market environment, two of the same or similar business organization, when a home seem more efficient than the other, its the truth usually is: monopoly over the non-monopoly rights over a non-right trickery over non-trickery, but not with us today, is "high efficiency" over "low efficiency" has nothing to do. Therefore, the Chinese people will not hesitate to human wave tactics, war games, people gather management tools, etc., are regarded as the realization of the so-called efficient way to use.
When today's Chinese people began to hate the "three dry a person's live" phenomenon, in fact, "the efficiency of consciousness" began to grow and awaken. In fact, China cumbersome various organizations / agencies overlap / overstaffing / functions of the chaos / low efficiency, can be described as world-famous Chinese commercial / business organizations, the number of scale, often with the type of business more than double the average even more The consumption of resources / energy produced by the efficiency or effectiveness is even more than the average of the same type of business several times and even 10 times. Clearly, from the traditional moral / ritual system order / Organization ruling point of view, the organization "cumbersome", not a bad management of the state, because it means that the expected "universal" the emergence of the world; "institutions overlap "Although management does not meet the principles of organizational efficiency, it is in line seniority ritual order; and" functional disorder "is a personal job responsibilities beyond the borders of their dedication to provide the possibility. Clearly, the modern business management "efficiency view" in the vat in such a chaotic lost.
"Personal efficiency" and "organizational efficiency" is not the same thing - but, when the Chinese tradition of organization and management will be powerful "spiritual power to say" and "moralism principle" was introduced to the organization management, will be the second in virtually who confuse.
On the business management point of view, the wave of modern industrialization, not from technology start, but from the division of labor began. According to Adam Smith's understanding, precisely because "With the division of labor, the number of workers can be done with much more than the workload, the skills of workers by industry experts and Chardin; from one work to another kind of work, usually take a lot of time lost "; is precisely because of the division of labor," such losses could be avoided; many labor and reduce labor, streamline the invention of machinery, so that a person can do a lot of people's work. " In fact, "division of labor" yes Western business organization and management efficiency of the foundation, division of labor is felt deeply conscious appearance results in specialization increasing levels of organization in Bumen and the number of posts are more and more; Zhengguijiaoyu and training to become a management content, so the degree of professional staff has thus become increasingly strong.
Obviously, in the traditional Western companies use the "division of labor" profound ideas, in efforts to "make a person to complete the work of many people", the Chinese traditional enterprises are to another path, that is, "Slim said," replaced "division of labor, said," Slim said in opinion, as long as the moral standard up, and specific expertise is not important. Therefore, the traditional Chinese management, the organization is to investigate the main character, not ability, a person of high moral character will never be fired, and a strong moral character is the so-called bad people, will not enter the core of the organization . Arising from the division of labor at least organizational efficiency, China traditional "Slim said," not only failed to produce efficient, but is caused by the loss of organizational efficiency, because the modern business organization is every procedure, every process, every employee of a post The orderly process of connecting any one person or one part of the self-motivated, "over done", means may be set in the destruction of the prior plans, procedures and processes.
In fact, the "efficiency" of a high technical content of the work, it means a series of per capita profit margin / inventory ratio / cash flow ratio of specific words, etc.; However, the Chinese people have the "strength in numbers" of inertia logic, take it for granted that: "Personal Effectiveness + Personal Efficiency", equivalent to the expected "organizational efficiency."
Question is: If everyone active dedication, then it would certainly appear to expect the "organizational efficiency"? Traditional management is always very positive answer: Yes! - However, it is assumed that answer. Pin in a production / small businesses employed only 10 years, whether it is a clear division of labor / cooperation, or both for each individual active work, the resulting benefits / efficiency more and more? The originator of the Western Economics. Smith, the study did conclude that: a device like this simple little plant, methods of operation to the division of labor, the result is that the 10 workers in 48,000 can be as needle, that one day may become pin 4800. But "if there is no division of labor, but work independently, then, no matter who they are, must not create 20-pin day, maybe one day even a needle manufacturers also do not come out."
However, the Chinese had never doubted that a stable and harmonious, all active dedication, with a strong "cohesion" of the organization, whether to produce or have a strong "organizational efficiency"? - In the Chinese view, it is beyond doubt a conclusion: only if we "mind to work together to think, an effort to make together," then the inevitable good and efficient organization, "people Tai Shan shift" as the Chinese for achieving the best description of organizational efficiency. In fact, from the "organizational efficiency" perspective, when a pro-active staff / overtime / over-fulfilled, he may well destroy the whole organization in the plan / order process, at least directly led to the next process work to change, so that the entire organization less effective; even for non-flow of businesses, a staff of independence "over-fulfilled", it is entirely possible to create "stock" for the direct form the threat of capital flow and profits.
In fact, if the individual organizational efficiency is from 1 +1 +1 type of simple numbers game, then even the "organization" itself has no longer necessary, because as long as the acquisition of simple "individual achievement" of the contract way, you can expect to achieve the target, the organization has become a huge burden. Early Taylor father of scientific management has confirmed that individuals with a passion to work and solve the efficient completion of tasks; a complete car assembly workers do not know, was able to stand in line on the ease of work, thanks to bulky and fuzzy "job responsibilities" decomposition, split into anyone can learn the standard action, the division of labor standards, said the creation of jobs out of position repeatability of the standard, and "repeat" that created a well-known details, but also created behavioral inertia, repetitive / professional / professionalism, efficiency and become the personal details of creating the basis for management. Of course, as times change, the modern individual performance to replace the traditional personal productivity,
"Geren efficiency" and "organizational efficiency", not the same thing - today we know that the individual 鐙珛鎬?hard work does not raise organizational efficiency; robust organizational efficiency of production, there is division of labor occurs by reason of business process in.
"Process technology / standards / professionalism" is the cornerstone of modern business organization and management - is the originator of western economics. Smith the great "division of work" has created all this: If there is no division of labor, business process where there would not ; but not flow, but also standardization does not exist; without standardization, it is impossible for creating highly professional staff.
If not a large and vague corporate work breakdown / division, then no matter how pro-active individuals / selfless hard work, can not occur because of "division" will bring a strong "organizational efficiency." Reason to believe that the Chinese people not only do not believe the West "division of work", but will also have a strong conflict and exclusion, because the "division" means that each individual's work restrictions have been identified in the Chinese view, this kind of deterministic limit is "unresponsive" and bad behavior, so the more unambiguous division of labor, the more detrimental to the "love plant, such as family," the spirit of implementation; division of responsibilities is the more stringent requirements, the more is to limit the "selfless dedication" to carry forward the spirit.
Scattered individuals / individual / individual work efficiently, only achieved a personal high performance; but the personal / individual / individuals for extraordinary performance additive, they can not come to the organization of extraordinary high performance - today, "process" concept has less than before, it permeates almost every aspect of the management! From the customer management process, product development processes, service management processes, human capital processes, financial management processes and so on organizational procedures, its basic operation are dependent on a strong professional, specialization and standardization of scientific management infrastructure. In China today, some scholars in the relentless criticism of professors, and even ridicule, "the father of scientific management," Taylor, that he is out of date, rigid organization representatives, is absolutely a mistake. In fact, it is Taylor will be the lack of professionalism and professional organizations, quality of staff, from the original disorder / no contact / no responsibility / no efficient working condition, pulls the orderly / system plan / coordinate cooperation / highly responsible and efficient working condition.
For Chinese companies organizations, at least ignores the words: "repeatability" - "status" can be repetitive, process-based work for the organization to provide the possible; "organization" can be repetitive, the global chain of expansion for enterprises to provide possible.
In fact, even today's China, still a large number of business owners / entrepreneurs do not know, "scale" is to create "efficiency"? "Organization" is to not lose shape as cell division, as "Copy" from? "Fine product" is to be created and maintain the quality and stability? - In fact, "economies of scale / scale efficiency" is not from a simple scale / resource expansion, but from the highly impersonal structure design; "global chain / branch" is not from the surface brand / reputation of influence, but from the organization's own high standards / process-oriented "organization copy" ability; "fine product / stable quality," not from the staff the spirit of being highly responsible for the organization, but to Since the staff of highly specialized / professional's "ability." Obviously, all with traditional organization and management, "granted" the understanding and awareness, completely different from.
In fact, the scale we are talking about expansion, franchise, branch operations and so on globalization, its essence is to describe the organization repeatability / reproducibility / can be expanded, all of these in their own ability to meet the organizational test "Self-replication"; the organization's own self-replication, but also has become today's businesses the most important ways to create organizational efficiency.鍙鏄?閲嶅鎬р?鐨勫伐浣滐紝涓嶇鏄釜浣撻噸澶嶆?鐨勫伐浣溿?杩樻槸缁勭粐閲嶅鎬х殑宸ヤ綔锛屽氨閮藉彲浠ュ洜瑙勮寖鍖栫鐞嗭紝浠庤?閬垮厤涓汉鎴栫粍缁囩殑闅忔剰鎬?妯＄硦鎬?缁忛獙鎬э紝鎵?鑷寸殑鏁堢泭鎴栨晥鐜囦涪澶便?灏卞绠＄悊澶у笀寰烽瞾鍏嬫墍璇达紝鈥滄纭殑鍋氫簨鈥濅笌鈥滃仛姝ｇ‘鐨勪簨鈥濓紝骞朵笉鏄竴鍥炰簨锛涙渶娌℃湁鏁堢巼鐨勪汉锛屽氨鏄偅浜涗互鏈?珮鐨勬晥鐜囧仛鏈?病鐢ㄧ殑浜嬬殑浜恒?娌℃湁鍙鍒舵?鐨勩?杩炵画涓嶆柇鐨勩?娴佹按绾垮紡杩愯惀鐨勭粍缁囪兘鍔涳紝鍑犱箮涓嶅彲鑳藉湪浠婂ぉ鐨勫競鍦虹珵浜変腑鍙栧緱涓?腑涔嬪湴銆?br />
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